Run. PLEASE READ!! If you are thinking "this looks like such a nice, easy going place", reconsider, and keep looking. That's what I used to think, and oh my gosh I am so glad my lease is up and I can just get the *** out of this place.
Anything you think is nice about this the residences, all goes downhill after four months. I made the mistake of signing twice with them, thinking things would get better, and oh my god i was so wrong. Their rents are always going up and up with notging much in return. The woman, Nicole, in the office just loves to belittle the residents and talk down to everyone and act like she is doing you a favor for even speaking to you.
In the year and a half that she has been in the office, at least ten people have quit. I knew three of the staff members who were just wonderful, and they just couldnt stand her anymore. They kept almost $300 of my first deposit because they said I didn't vaccume(which I did) and the toilet seat was dirty. For the second apartment I had to give a $500 deposit, a $300 non-refundable pet fee, and a $150 (now a $175) "amenity fee" to use all the accommodations that the mill boasts about whenever I want.
Halfway through the year they starting asking for $100 deposit per room(lounge or media) if you were reserving them "just in case" something got damaged, even though I paid to use them freely throughout the year. Then in 2016 they just started changed the fob code so you HAD to ask to go in and leave a deposit. My fiancé fixed a pocket on the pool table because it was always broken, and they yelled at him saying he wasn't allowed to do that. The media was ALWAYS inaccessible(even though I paid the amenity fee) and if they weren't in the office that day, you were *** out of luck if you wanted to get in there.
I saw an EGG splattered on the carpet left there for a week before anyone cleaned it, but the mill will fine you if you put you garbage bin out on the wrong day (even though you pay a monthly fee for that too). THEY LET SOMEONE INTO OUR APARTMENT. First we told them to call us before they let maintanence in so we could be home because we have a dog, then they just went in anyway(this happens to many residents). And a BIG issue, they let people into our apartment that wanted to STEAL from us into our apartment, no questions asked.
Luckily my fiancé was home to get them out, but the told they office they were our pet sitter without a key, and without calling us to check, they just let them in. The "locked" exterior doors are also never locked. I never felt safe there again. They always yelled at us for our off leash dogs (well behaved, trained, under strict voice command) when we played on a piece of land that they didn't even own, when the dog law in N Smithfield is your dog must be on leash OR under strict voice control and you must pick up after them.
When I moved into my second apartment, the carpet already had stains, but they wouldn't replace it. But when they did a walk through of my apartment (as I was trying to move in to a smaller apartment because there rent was going up AGAIN) Nicole made snarky comments about the vaccuming, and said they would have to replace the carpet because it was too dirty, when they didn't even try to clean it. She tried to give us a $1300 bill for the carpet, including paying for padding which we didn't have under OUR carpets at the time (maintanence guy told us so), but said "we would have to put it in anyways, and it's only a $200 difference". They tried to make us pay for all of that AFTER our deposit.
Even though our deposit, pet deposit and 12 months of extra pet rent($500+$300+$600) is $1400, which is plenty for the carpet. But they said if we didn't want to pay for it then they wouldn't approve our transfer to a different apartment. So we hauled *** to look for a different apartment so we could get the *** out of that place. We hated it there so much that we settled for woonsocket, just so we didn't have to sign with them again.
Now I'm playing less than a one bedroom there, for a small family home w a garage and a big yard. In the month that we moved I saw at least 5 different residents moving out all saying the same thing, the just couldn't stand it anymore!! All of my friends from there are looking for different apartments as well because they want OUT.
Just keep looking, don't settle for the Residences at Slatersville Mill. Run far away, and don't look back.
Reason of review: Pricing issue.